Learning Pro, London, Common Header Background.

Terms and conditions

1. Background

By joining Learning Pro or using our services, you as a learner/service user accept and agree to all our ‘Terms and Conditions (T&Cs).’ You must carefully read our T&Cs before enrolling on any course or using any service we offer. If you do not understand or agree with the T&Cs, you can contact our Administrative Unit on our campus for further clarifications. You are advised to keep a copy of the T&Cs for future reference. The document is regularly updated. Please get in touch with the Administrative Unit to check if you have the current version of the document.

The key terms and conditions are listed below:

2. Admission for a course and attendance

2.1 You inquire about the course prior to application. You can access information about the courses and services we offer by contacting the administration department by making phone calls, sending emails or filling out the inquiry form on our website. You also agree to our and our partners’ website, including social media platforms visiting terms and conditions – the Privacy and Cookies Policy. Your privacy is extremely important to us, and all the personal information you provide directly to us is safely handled according to our privacy and cookies policy. Please refer to this policy separately by clicking here.

2.2 You abide by our admission policy and procedure, a separate document, which can be obtained from the admission/administration department.

2.3 You will provide us with your full personal, academic, employment and address details with documentary evidence such as a valid Passport/Driving Licence, Visa (if applicable), educational certificates and address proof. We also reserve the right to request any other documentary evidence deemed required.

2.4 You fill in the Application Form (Online or paper-based, whichever is appropriate) and provide us with all the information asked.

2.5 A further attendance and support policy will be applicable, which will be provided to you once you are enrolled for a course or courses.

3. Exam Booking

3.1 Learning Pro is a Computer-Based Exam/Assessment (CBE/A) centre for AATACCA, and ICAEW under Surpass and CIMA under Pearson Vue Testing Centre (PVTC).

3.2 All AAT and ACCA exams are only booked on the Exams page on our website. On this page, there are FAQs to answer all pre-exam booking questions.

3.3 The exam page has relevant information such as exam paper/s, fees, FAQs, days and times of exams conducted and a booking form. Please read them carefully prior to booking your exam/s. Further information can be requested by email or contact form.

3.4 Once the exam booking form is completed and the fee is paid, you will receive a provisional booking confirmation, which will be confirmed within 24 working hours (Monday – to Friday) from when the booking was made.

3.5 Your exam will be conducted in the slot you selected. However, considering the nature of the administration and other circumstances, such as computer and internet failure and other environmental issues beyond our control, it may be rescheduled to your next availability. We will contact you to check your next availability and change your booking slot accordingly. In addition, even though the booking system allows you to reserve a slot (e.g. at 15:00), considering the circumstances mentioned above, we will be unable to guarantee your slot and may need to change to your next availability.

3.6 Exam can only be conducted if the information provided, such as name, date of birth, and membership number, is correct.

3.7 Exam fee is only paid on our website by completing the booking form. The exam fee is non-refundable and non-transferable.

3.8 A confirmed exam booking can only be rescheduled once free of charge. This can be done by contacting us by email with the new date and time of the planned exam. This will be confirmed subject to availability. The new date and time must be within 4 weeks of the original date. Any further change will incur an additional admin fee of £25/- per change.

3.9 Exam date change or reschedule MUST be requested by email at least 48 hours prior to the exam time – Monday to Friday only. For example, change or rescheduling for Saturday exams must be notified by Wednesday at 17:00, and Monday exams must be notified by Thursday at 17:00.

3.10 No Show or not turning up on the exam date and not notifying the change or rescheduling 48 hours prior to the exam time will require a fresh new booking with a complete exam fee.

3.11 Candidates are advised to report to the exam centre at least 15 minutes prior to the exam/assessment time along with original proof of 2 IDs – 1 photo ID (Passport or Driving Licence) and 1 signature ID (A bank card with signature on it). Failure to do this may result in an exam not being conducted.

3.12 Learning Pro endeavours to offer all its candidates a smooth and stress-free exam/assessment environment. Please help us fulfilling this by following the T&Cs above. However, due to its nature and IT system involvement, the exam/assessment may be postponed. The centre will try to inform you as early as possible and offer options to take your test on any other agreed dates.

4. Fees and payment for courses

4.1 Check our website or prospectus or contact the Administration Unit for fee details. A fee may differ according to the learner’s status, such as previous learner, bulk booking of units and personal circumstances of a learner.

4.2 Promotional fee may also be published on promotional materials such as our website, prospectus, leaflets and brochures; it is valid only until the time specified and CAN NOT be referred after its expiry date.

4.3 All fee is subject to change; please check our website for accurate fee information. Unless the full fee is paid for the entire course (fees for more than one unit or the entire course), the current fee structure will be applicable.

4.4 Learning Pro advertise on various platforms and offers a variety of discounts. We endeavour to update the course details and its fees accordingly; however, we CAN NOT guarantee that the fees are updated on all the platforms the centre has used to advertise and publish. We will ONLY accept or refer to the information published on our website.

4.5 Sponsorship may be available for students depending upon the student’s abilities. Unless agreed, a full fee will be applicable.

4.6 In order to book a place for the desired course, a full or at least a 50% deposit is required.

4.7 All fees are NON-REFUNDABLE and NON-TRANSFERABLE unless Learning Pro is unable to offer the desired service. Please ask for the Refund Policy for more details. Please check the policy separately for further information.

4.8 All tuition fees MUST be paid prior to the course commencement date, which can be found on the enrolment letter. A candidate may NOT be allowed to enter the classroom on the commencement date unless payment is made.

4.9 Learners offered more than a year of the course and have paid only one-year full fee at the time of enrolment need to pay the second or third year (whichever is applicable) before starting the second or third year of the course.

4.10 In case of any instalment plan is agreed upon between a learner and Learning Pro, it MUST adhere to the plan. In case of non-adherence to the payment plan, Learning Pro may charge 10% extra per month on the agreed instalment plan.

4.11 In case of non-adherence to the fees and payments plan, Learning Pro will withdraw the service offer.

4.12 Learning Pro may also involve a professional body to recover the unpaid fee and pass your personal information to the relevant body.

5. Refund Policy

5.1 As described in section 4.7 of this document, all fee (tuition, exams or any service) is NON-REFUNDABLE and NON-TRANSFERABLE unless the centre is unable to offer the course/service you applied or requested for and the centre agreed with.

5.2 If you are not satisfied with the teaching and learning and service offered by Learning Pro, an academic appeal form or complaint form can be used. Learning Pro has fair and transparent appeal and complaint procedures which ensure that your voice is heard and a fair decision is made.

5.3 In case of the centres’ inability to offer satisfactory services, a partial fee can be refunded, deducting the administrative fee of £250.00 and your time spent at the centre. Any claim for refund MUST be made within 15 days of the purchase being made.

5.4 Administrative fee will NOT be refunded.

***Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

6. Audio-visual

6.1 As part of our teaching and learning process, various academic, social and cultural events will be organised on or off the campus. Such events will be captured in audio-visual (video, audio and still photographs) forms. The audio-visual items can be used for teaching and learning or marketing purposes. This means your photo, video and audio may be used in the college website, prospectus and marketing materials. If you disagree with this section, you can formally request the Administration Unit by filling in the “disagreement form”. The form can be obtained from the Administrative Unit.

7. Public Information

7.1 Information about us and the services we offer will be published by various means of communication mediums. This includes but is not limited to our website, prospectus, student handbook, induction pack, leaflets and posters.

7.2 Learning Pro makes all efforts to publish the information about its courses and service-related information as humanly accurate and reliable as possible.

7.3 Since the information about courses, units, entry requirements, fees, and assessment methods is regularly updated by the relevant awarding organisations, Learning Pro holds no responsibility for inaccuracy on such matters. In case you encounter any inaccuracy in such information, let us know immediately, and the centre will verify it with the concerned awarding organisations and update the public information channel. Fees related to our services are also published on various other mediums, which may be outdated or not relevant. The fee reference will only be taken from our official website www.learningpro.co.uk

8. Communication

8.1 All communication between Learning Pro and its clients will be undertaken by emails, telephone/mobile, text messages, WhatsApp and letter posts.

8.2 Learning Pro holds no liability for any loss or damage to the communication channels and mediums.

8.3 It is the learners’/ service users’ sole responsibility to confirm and verify the accuracy and reliability of information/communication by contacting the Administration Unit of the centre.

8.4 Any communication can be made by the above-said mediums directly to the Administration unit of Learning Pro.

8.5 Please refer to our Privacy and Cookies Policy as well.

9. Changes

9.1 Learning Pro reserves the right to change courses, units, methods of teaching, teaching/lecture location, and lecturer/tutor published before at its discretion. However, the centre will inform all relevant learners before changes wherever appropriate and possible.

9.2 All the policies are subject to review and changes on a periodic basis; check their relevance with the Administration Unit before referring them.

9.3 Learners MUST notify Learning Pro immediately of any changes they make. This includes but is not limited to the address details, telephone/mobile contact number, correspondence address change in any of their next of kin, references and emergency contacts.

9.4 Learners MUST also inform Learning Pro of non-attendance of any lecture.

10. Privacy

10.1 Under the Data Protection Act (1998), the centre does not share any of your information with any third party for marketing and business purposes. However, it may share your information, whenever asked, with any government authority in the United Kingdom or relevant awarding organisation/s you study or studied with. Please see our Privacy Policy separately for more details.

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