Terms and conditions

1. Background

By joining Learning Pro or using our services, you accept and agree to all our ‘Terms and Conditions (T&Cs)’ as a learner, exam taker and associate. You must carefully read our T&Cs before enrolling in any course, booking any exam, or using any service we offer. If our T&Cs are unclear or you disagree with them, please contact our admin desk by email. You are advised to keep a copy of the T&Cs for future reference. The document is regularly updated. Please contact the Administrative Unit to check if you have the current version of the document.

The key terms and conditions are listed below:

2. Admission for a course and attendance

2.1 Learning Pro is an approved training provider for AAT Accounting and Bookkeeping courses and a registered tuition provider for CIMA courses. We also offer Sage, QuickBooks and Xero Accounting and Payroll software courses. We offer these courses on various methods, such as classroom, live lessons from home, and self-paced distance learning methods. The classroom and live lessons from home are the same, except that you don’t travel to our centre if you join the live lessons from home.

2.2 You inquire about the course before joining or purchasing the desired course on our website. Please be aware that unless you have completed the equivalent course before, the standard entry-level AAT course is Level Two Accounting or Bookkeeping. For CIMA, the Certificate level is the entry route. Please contact us if you need help determining which level of AAT and CIMA you should join or purchase on our website.

2.3 You can access information about the courses and services we offer by contacting the admission department by phone, sending emails, or filling out the inquiry form on our website. You can also find such information through various publications such as the prospectus and leaflets and by visiting our or our partners’ websites, including social media platforms.

2.4 By visiting our or our partner’s websites, you agree to our website and our partners’ websites, including the social media platform’s Terms and Conditions and Privacy and Cookies Policy. Your privacy is crucial to us, and all the personal information you provide directly to us is safely handled according to our privacy and cookies policy. Please refer to this policy separately by clicking here.

2.5 You abide by our admission policy and procedure, which is a separate document available from the admission/administration department.

2.6 When you join us, you will provide us with your complete personal, academic, employment, and address details, along with documentary evidence such as a valid Passport/Driving Licence, Visa (if applicable), educational certificates, and address proof. We also reserve the right to request any other documentary evidence deemed required.

2.7 You must complete the Application Form (Online or paper-based, whichever is appropriate) and provide us with all the information asked.

2.8 A further attendance and support policy for classroom and live lesson-from-home options will apply. You will receive it once you are enrolled in a course or courses.

3. Exam Booking

3.1 Learning Pro is a Computer-Based Exam/Assessment (CBE/A) centre for AAT, ACCA, ICAEW under Surpass, CIMA under Pearson Vue Testing Centre (PVTC) and CII under PSI.

3.2 All AAT assessments and the first four ACCA exams are booked on the Exams page on our website. This is a comprehensive page, where you will find all the information, such as FAQs, fees and a booking form for your exam. All other exams, such as CIMA and ICAEW, are booked on the Pearson Vue website, and CII exams are booked on the PSI website. Please visit and contact them on the relevant websites.

3.3 The exam page has relevant information such as exam paper/s, fees, FAQs, days and times of exams conducted and a booking form. Please read them carefully before booking your exam/s. Further information can be requested by email or contact form.

3.4 Once the exam booking form is completed and the fee is paid, you will receive a provisional booking confirmation, which will be confirmed within 24 working hours (Monday to Friday) from when the booking was made.

3.5 Your exam will be conducted in the slot you selected. However, considering the nature of the administration and other circumstances, such as computer and internet failure and other environmental issues beyond our control, it may be rescheduled to your next availability. We will contact you to check your next availability, and your booking slot may be changed accordingly. In addition, even though the booking system allows you to reserve a slot (e.g. at 15:00 hours), we cannot guarantee your slot considering the circumstances mentioned above. We may need to change your exam to the next available slot.

3.6 Exam can only be conducted if the information provided, such as name, date of birth, and membership number, is correct. In addition, you must be registered with the relevant awarding organisation (AAT and ACCA) and the course/unit for which you booked your exam/s.

3.7 The exam fee can only be paid on our website by completing the booking form. It is non-refundable and non-transferable under any condition. If you are unsure about anything, please contact us before making a booking.

3.8 A confirmed/approved exam booking can only be rescheduled once, free of charge. You can request this by emailing us with the new date and time of the planned exam. This will be confirmed subject to availability. The new date and time must be within four weeks of the original date. Any further change will incur an additional admin fee of £25/—per subsequent change. The first change is free of charge, considering the 48-hour window is followed (as mentioned below).

3.9 Exam date changes or rescheduling MUST be notified by email at least 48 business and working hours before the exam time – Monday through Friday only. For example, changes or rescheduling for Saturday exams must be notified by 5 p.m. on Wednesday, and for Monday exams, by 5 p.m. on Thursday. Please be aware of bank holidays, such as Mondays and Fridays, as they are not working hours.

3.10 A No-Show or failure to turn up on the exam date, and without notifying the change or rescheduling 48 hours before the exam time, will require a fresh new booking with a complete exam fee.

3.11 Candidates are advised to report to the admin desk at the exam centre at least 15 minutes before the exam/assessment time, along with original proof of 2 IDs—1 photo ID (Passport or Driving Licence) and one signature ID (a bank card with a signature on it). Failure to do this may result in an exam not being conducted.

3.12 Learning Pro endeavours to offer all its candidates a smooth and stress-free exam/assessment environment. Please help us fulfil this by following the Terms and Conditions above. However, due to its nature and involvement in the IT system, the exam/assessment may be postponed. The centre will inform you as early as possible and offer options to take your test on another agreed date and time.

3.13 If your exam has extra time under “Reasonable Adjustment and Special Consideration” for AAT and ACCA papers, you must book your exam for the earliest slot available, such as 10:00. Unfortunately, we can’t conduct your exam at any other slot than 10:00. It’s due to our operational circumstances. Therefore, please exercise caution when booking your exam under such circumstances. If your booking is for any other slot than 10:00, we will change it accordingly.

3.14 Late arrivals – we conduct exams for various exam bodies and exam service providers such as AAT, ACCA, Pearson Vue, PSI and Surpass. As mentioned above, the late arrival policy will apply to all the exams and assessments we conduct, whether booked on our website or our partner’s site. There are various exam/assessment attendance rules, such as being at the exam centre 30 or 15 minutes before your exam time, set by different bodies. Late arrivals will only be accepted at Learning Pro’s discretion.

4. Fees and payment for courses

4.1 Check our website or prospectus or contact the Administration Unit for fee details. A fee may differ according to the learner’s status, such as past and current association, bulk booking of units and personal circumstances of a learner.

4.2 The promotional fee may also be published on promotional materials such as our website, prospectus, leaflets and brochures. It is valid only until the time specified and CAN NOT be referred after its expiry date.

4.3 All fees are subject to change; please check our website for accurate fee information. The current fee structure will apply unless the full payment is made for the entire course (fees for more than one unit or the whole course).

4.4 Learning Pro advertise on various platforms and offers a variety of discounts. We endeavour to update the course details and fees accordingly; however, we CAN NOT guarantee that the fees are updated on all the platforms the centre has used to advertise and publish. We will ONLY accept or refer to the information published on our website.

4.5 Students may be eligible for sponsorship depending on their abilities. Unless agreed upon, a full fee will be applicable.

4.6 Learning Pro offers courses to various learners, such as self or corporate-funded. Learners can pay the fee in full or choose an instalment plan. You must abide by the agreed-upon plan if the instalment plan is selected. For corporate-funded courses, the centre can invoice the employer; please get in touch with us for more details.

4.7 All fees are non-refundable and non-transferable unless the centre is unable to offer the desired service. Please ask for the Refund Policy for more details. Please check the policy separately for further information.

4.8 All tuition fees MUST be paid before the course commencement date, which can be found on the enrolment letter, website or as agreed with the course coordinator. A candidate may NOT be allowed to enter the classroom on the commencement date unless payment is made.

4.9 Learners offered more than a year of the course and have paid only one full year’s fee at the time of enrollment need to pay the second or third year (whichever is applicable) before starting the second or third year of the course.

4.10 If a learner and Learning Pro agree on an instalment plan, the learner must adhere to it. Learning Pro may charge 10% extra per month on the agreed-upon instalment plan if the learner does not.

4.11 In case of non-adherence to the fees and payments plan, Learning Pro will withdraw the service offer.

4.12 Learning Pro may also involve a professional body to recover the unpaid fee and pass your personal information to the relevant body.

5. Refund Policy

5.1 As described in section 4.7 of this document, all fees (tuition, exams or any service) are NON-REFUNDABLE and NON-TRANSFERABLE unless the centre is unable to offer the course/service you applied or requested for and the centre agreed with.

5.2 If you are unsatisfied with the teaching, learning, and service offered by Learning Pro, an academic appeal or complaint form can be used. Learning Pro has fair and transparent appeal and complaint procedures that ensure your voice is heard and a fair decision is made.

5.3 If the centre is unable to offer satisfactory services, a partial fee can be refunded, deducting the administrative cost of £250.00 and your time spent at the centre. Any claim for refund MUST be made within 15 days of the purchase.

5.4 The administrative fee will NOT be refunded.

***Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period.” Note that if you redeem your voucher during the Cancellation Period, you expressly request that we begin providing the course materials, and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

6. Audio-visual

6.1 As part of our teaching and learning process, various academic, social and cultural events will be organised on or off the campus. Such events will be captured in audio-visual (video, audio and still photographs) forms. The audio-visual items can be used for teaching and learning or marketing purposes. This means your photo, video, and audio may be used on the college website, prospectus, and marketing materials. If you disagree with this section, you can formally request the Administration Unit by filling in the “disagreement form”. The form can be obtained from the Administrative Unit. Unless you disagree with the form, the centre will assume your consent to publish any or all audio-visual online on our website or on social medial.

7. Public Information

7.1 Information about us and our services will be published through various communication mediums. This includes but is not limited to, our website, prospectus, student handbook, induction pack, leaflets, and posters.

7.2 Learning Pro makes all efforts to publish information about its courses and service-related information that is as humanly accurate and reliable as possible.

7.3 Since the information about courses, units, entry requirements, fees, and assessment methods is regularly updated by the relevant awarding organisations, Learning Pro holds no responsibility for inaccuracy on such matters. If you encounter any inaccuracy in such information, let us know immediately, and the centre will verify it with the concerned awarding organisations and update the public information channel. Fees related to our services are also published on various other mediums, which may be outdated or irrelevant. The fee reference will only be taken from our official website, www.learningpro.co.uk

8. Communication

8.1 Learning Pro and its clients will communicate via emails, telephone/mobile, text messages, WhatsApp, and letter posts.

8.2 Learning Pro holds no liability for any loss or damage to the communication channels and mediums.

8.3 the learners’/ service users’ sole responsibility is to confirm and verify the accuracy and reliability of information/communication by contacting the centre’s Administration Unit.

8.4 Any communication can be made by the above-said mediums directly to the Administration unit of Learning Pro.

8.5 Please refer to our Privacy and Cookies Policy as well.

9. Changes

9.1 Learning Pro reserves the right to change courses, units, teaching methods, teaching/lecture location, and lecturer/tutor published before at its discretion. However, the centre will inform all relevant learners before changes wherever appropriate and possible.

9.2 All policies are subject to periodic review and change; check their relevance with the Administration Unit before referring them.

9.3 Learners MUST notify Learning Pro immediately of any changes they make. This includes but is not limited to the address details, telephone/mobile contact number, correspondence address change in any of their next of kin, references and emergency contacts.

9.4 Learners MUST also inform Learning Pro of non-attendance of any lecture.

10. Privacy

10.1 Under the Data Protection Act (1998), the centre does not share your information with any third party for marketing and business purposes. However, it may share your information, whenever asked, with any government authority in the United Kingdom or relevant awarding organisation/s you study or study with. Please see our Privacy Policy separately for more details.